Refund Policies

Refund policies for each program are listed below. If you have any questions about these policies please contact the club treasurer.

EP3 2026 Summer Skills

Pro Vision Hockey Academy and the Knoxville Jr. Ice Bears Organization are committed to providing a positive and fulfilling experience for all participants in our sports programs. However, we understand that circumstances may arise that require participants to withdraw from the program. To ensure fairness and transparency, we have established the following refund policy: Cancellation by Organizer: In the event that Pro Vision Hockey Academy cancels a sports program for any reason, participants will be entitled to a full refund of any fees paid. Participant Withdrawal: If a participant withdraws from the program before the start date, they may be eligible for a full or partial refund depending on the timing of the withdrawal and any costs incurred by the organizer. Participants withdrawing after the program has commenced may be eligible for a partial refund, determined based on the number of sessions attended and any costs incurred by the organizer. Refund Request Procedures: Participants must submit a written refund request to info@provisionhockeyacademy.com specifying the reason for withdrawal. Refund requests must be submitted 7 days prior to program start, and requests received after this date may not be honored. Documentation, such as a medical certificate or proof of relocation, may be required to support refund requests. Partial Refunds: A portion of the program fee may be non-refundable to cover administrative expenses, facility rentals, or other costs incurred by Pro Vision Hockey Academy Any non-refundable portion of the program fee will be clearly communicated to participants at the time of registration. Special Circumstances: Participants facing extenuating circumstances, such as military deployment or unforeseen emergencies, may request special consideration for a refund. Such requests will be reviewed on a case-by-case basis, and decisions will be at the discretion of Pro Vision Hockey Academy Refund Processing: Refunds, if approved, will be processed within 10 business days following the receipt of the refund request and any required documentation. Refunds will be issued in the original form of payment whenever possible. Contact Information: For inquiries regarding the refund policy or to submit a refund request, please contact Info@provisionhockeyacademy. This refund policy is subject to change at the discretion of Pro Vision Hockey Academy, and any modifications will be communicated to participants in a timely manner. By participating in our sports programs, participants agree to adhere to the terms outlined in this refund policy.

Skill Skates

At Pro Vision Hockey Academy, we are committed to ensuring your satisfaction with our programs and services. We understand that circumstances may arise that require a refund. Please review our refund policy outlined below: Program Cancellations by Pro Vision Hockey Academy: In the event that Pro Vision Hockey Academy cancels a program or session, participants will receive a full refund of any fees paid. We will notify registered participants as soon as possible regarding any cancellations. Participant Withdrawal Before Program Start: If a participant withdraws from a program before it begins, refunds will be issued as follows: Withdrawal more than 30 days before the program start date: Full refund minus a processing fee of 3.5% Withdrawal 15-30 days before the program start date: 50% refund of program fees. Withdrawal less than 15 days before the program start date: No refund will be issued. Participant Withdrawal After Program Start: Once a program has commenced, refunds will be prorated based on the number of sessions remaining. A processing fee may apply. Procedure for Requesting a Refund: To request a refund, participants or their guardians must notify Pro Vision Hockey Academy in writing via email or certified mail. Please include the participant's name, program details, reason for withdrawal, and contact information. Refund Processing Time: Refunds will be processed within 14 days of receiving a written refund request. The refund will be issued using the original method of payment. Exceptions: Medical Reasons: In cases of injury or illness preventing participation, a prorated refund may be considered with appropriate documentation from a licensed medical professional. Extenuating Circumstances: Refund requests due to exceptional circumstances not covered by this policy will be reviewed on a case-by-case basis. By registering for Pro Vision Hockey Academy programs, participants and their guardians acknowledge and agree to abide by this refund policy. For any questions or to initiate a refund request, please contact us at info@provisionhockeyacademy.com. This refund policy is designed to be fair and transparent, ensuring clarity for all participants regarding refund procedures and conditions.

Private Lessons

2026 SUMMER ACADEMY WEEK CAMPS

Pro Vision Hockey Academy Refund Policy Pro Vision Hockey Academy is dedicated to delivering high-quality sports programs for our participants. To ensure clarity and compliance with Tennessee state laws, the following refund policy has been established. By enrolling in our programs, participants acknowledge and agree to these terms. 1. Cancellations by Pro Vision Hockey Academy If Pro Vision Hockey Academy cancels a program before its start date, all participants will receive a full refund of any fees paid. If cancellation occurs after the program has commenced, refunds will be prorated based on the number of remaining sessions and administrative costs incurred. 2. Participant Withdrawal Prior to Program Start Date: Participants who withdraw more than 20 business days before the program start date are eligible for a partial refund. A non-refundable administrative fee of $100 will apply to cover processing and administrative expenses. After Program Start Date: No refunds will be issued after the program has started, except in cases of documented extenuating circumstances as outlined below. Participants withdrawing due to voluntary reasons or dissatisfaction will not be eligible for a refund. 3. Refund Request Procedures Refund requests must be submitted in writing via email to info@provisionhockeyacademy.com at least 20 business days prior to the program start date. All requests must include: Participant’s name Program details Reason for withdrawal Supporting documentation, such as medical certificates or proof of relocation, if applicable. Requests submitted less than 10 business days before the program start date may not be considered. 4. Special Circumstances Refund requests due to unforeseen emergencies, such as: Medical Conditions: Must be supported by a physician’s statement. Relocation: Proof of relocation outside a 60-mile radius is required. Military Deployment or Natural Disasters: Official documentation must be provided. These cases will be reviewed individually, and decisions will be made at the sole discretion of Pro Vision Hockey Academy. Any approved refunds will be prorated based on sessions attended and costs incurred. 5. Non-Refundable Portions Certain program fees may be non-refundable due to the following: Administrative and processing costs. Facility rentals or equipment fees. Any non-refundable portion will be clearly communicated at the time of registration. 6. Refund Processing Approved refunds will be processed within 15 business days of receiving the refund request and all required documentation. Refunds will be issued to the original form of payment whenever possible. 7. Compliance with Tennessee State Laws This refund policy adheres to the regulations set forth by the State of Tennessee. Pro Vision Hockey Academy reserves the right to modify this policy to maintain compliance with legal standards. 8. Contact Information For inquiries or to submit a refund request, contact us at: Email: info@provisionhockeyacademy.com Phone: (865) 242-2578 By participating in any program offered by Pro Vision Hockey Academy, participants and their guardians acknowledge and agree to this refund policy in its entirety.

2026 Summer Goalie Program

Pro Vision Hockey Academy Refund Policy Pro Vision Hockey Academy is dedicated to delivering high-quality sports programs for our participants. To ensure clarity and compliance with Tennessee state laws, the following refund policy has been established. By enrolling in our programs, participants acknowledge and agree to these terms. 1. Cancellations by Pro Vision Hockey Academy If Pro Vision Hockey Academy cancels a program before its start date, all participants will receive a full refund of any fees paid. If cancellation occurs after the program has commenced, refunds will be prorated based on the number of remaining sessions and administrative costs incurred. 2. Participant Withdrawal Prior to Program Start Date: March 31, 2025 Participants who withdraw more than 10 business days before the program start date are eligible for a partial refund. A non-refundable administrative fee of $50 will apply to cover processing and administrative expenses. After Program Start Date: No refunds will be issued after the program has started, except in cases of documented extenuating circumstances as outlined below. Participants withdrawing due to voluntary reasons or dissatisfaction will not be eligible for a refund. 3. Refund Request Procedures Refund requests must be submitted in writing via email to info@provisionhockeyacademy.com at least 10 business days prior to the program start date. All requests must include: Participant’s name Program details Reason for withdrawal Supporting documentation, such as medical certificates or proof of relocation, if applicable. Requests submitted less than 10 business days before the program start date may not be considered. 4. Special Circumstances Refund requests due to unforeseen emergencies, such as: Medical Conditions: Must be supported by a physician’s statement. Relocation: Proof of relocation outside a 50-mile radius is required. Military Deployment or Natural Disasters: Official documentation must be provided. These cases will be reviewed individually, and decisions will be made at the sole discretion of Pro Vision Hockey Academy. Any approved refunds will be prorated based on sessions attended and costs incurred. 5. Non-Refundable Portions Certain program fees may be non-refundable due to the following: Administrative and processing costs. Facility rentals or equipment fees. Any non-refundable portion will be clearly communicated at the time of registration. 6. Refund Processing Approved refunds will be processed within 15 business days of receiving the refund request and all required documentation. Refunds will be issued to the original form of payment whenever possible. 7. Compliance with Tennessee State Laws This refund policy adheres to the regulations set forth by the State of Tennessee. Pro Vision Hockey Academy reserves the right to modify this policy to maintain compliance with legal standards. 8. Contact Information For inquiries or to submit a refund request, contact us at: Email: info@provisionhockeyacademy.com Phone: (865) 242-2578 By participating in any program offered by Pro Vision Hockey Academy, participants and their guardians acknowledge and agree to this refund policy in its entirety.

Ice Rental

Thank you for choosing Pro Vision Hockey Academy for your ice rental needs. We aim to provide the best service possible, and we understand that plans can sometimes change. Please review our refund policy below for details on how we handle cancellations and refunds for the 50-minute ice rental session. 1. General Refund Policy Once the payment for the ice rental service has been processed and the session is confirmed, all sales are final. However, refunds may be issued under certain circumstances as outlined below. 2. Cancellation by Renter If the Renter decides to cancel the ice rental session, the following refund policy applies: Cancellation Notice: Cancellations must be received by the Provider at least [Insert number of hours/days] before the scheduled session time. The cancellation must be made in writing or via [Insert preferred method of contact, e.g., email, phone]. Refund Amount: More than 2 days before the session: Full refund, minus a processing fee of 10%. Less than 24 hours before the session: No refund, as the session is considered confirmed and reserved. No-Show: If the Renter does not show up at the scheduled session time, or is more than 10 minutes late, the session will be forfeited, and no refund will be issued. 3. Cancellation by Provider The Provider reserves the right to cancel or reschedule the ice rental session in the event of unforeseen circumstances or force majeure events (e.g., weather-related issues, equipment failure, or emergency situations). If the Provider needs to cancel the session: Full Refund: The Renter will receive a full refund of the rental fee if the session is canceled by the Provider. Rescheduling: The Renter will be offered the opportunity to reschedule the session at a mutually agreed-upon time at no additional charge, depending on availability. 4. Refund Processing Time Refunds will be processed to the original payment method used by the Renter. Please allow up to 5 business days for the refund to appear on your account after approval. 5. Partial Refunds If the Renter is unable to use the ice session due to circumstances beyond their control (e.g., illness, emergency), partial refunds may be considered on a case-by-case basis. Documentation may be requested to support such claims. 6. No Refunds After Service Has Started No refunds will be issued once the 50-minute ice session has commenced. If the Renter is dissatisfied with the service provided during the session, the Provider will work with the Renter to address the issue, but no monetary refund will be granted after the session has started. 7. Refund Requests Due to Service Issues If the Renter believes that the Provider has failed to deliver the ice as agreed (e.g., incorrect quantity, late delivery), the Renter must contact the Provider within 24 hours after the session has ended. The Provider will review the issue and, at its discretion, offer a resolution, which may include a partial refund or rescheduling. To initiate a refund request, please contact us directly via the following methods: Email: info@provisionhockeyacademy.com Phone: 8652422578 Website: www.provisionhockeyacademy.com Please include your original email, the reason for your refund request, and any relevant details or documentation (if applicable). By making a purchase for the 50-minute ice rental session, the Renter acknowledges and agrees to the terms and conditions of this Refund Policy. By completing the online purchase, the Renter acknowledges and agrees to the terms and conditions set forth in this Ice Rental Agreement for 50-Minute Session and Liability Policy. This Refund Policy is effective as of date of purchase and may be updated from time to time.

Holiday Camps

Learn To Play Hockey

Program Refund Policy Pro Vision Hockey Academy is committed to providing a positive and fulfilling experience for all participants in our sports programs. However, we understand that circumstances may arise that require participants to withdraw from the program. To ensure fairness and transparency, we have established the following refund policy: Cancellation by Organizer: In the event that we cancel a sports program for any reason, participants will be entitled to a full refund of any fees paid. Participant Withdrawal: If a participant withdraws from the program before the start date, they may be eligible for a full or partial refund depending on the timing of the withdrawal and any costs incurred by the organizer. Participants withdrawing after the program has commenced may be eligible for a partial refund, determined based on the number of sessions attended and any costs incurred by the organizer. Refund Request Procedures: Participants must submit a written refund request to info@provisionhockeyacademy.com specifying the reason for withdrawal. Refund requests must be submitted 10 days prior to the beginning of the session, and requests received after this date may not be honored. Documentation, such as a medical certificate or proof of relocation, may be required to support refund requests. Partial Refunds: A portion of the program fee may be non-refundable to cover administrative expenses, facility rentals, or other costs incurred by Pro Vision Hockey Academy. Any non-refundable portion of the program fee will be clearly communicated to participants at the time of registration. Special Circumstances: Participants facing extenuating circumstances, such as military deployment or unforeseen emergencies, may request special consideration for a refund. Such requests will be reviewed on a case-by-case basis, and decisions will be at the discretion of Pro Vision Hockey Academy. Refund Processing: Refunds, if approved, will be processed within 10 business days following the receipt of the refund request and any required documentation. Refunds will be issued in the original form of payment whenever possible. Contact Information: For inquiries regarding the refund policy or to submit a refund request, please contact info@provisionhockeyacademy.com. This refund policy is subject to change at the discretion of Pro Vision Hockey Academy, and any modifications will be communicated to participants in a timely manner. By participating in our sports programs, participants agree to adhere to the terms outlined in this refund policy.

GYM RENTAL

Thank you for choosing Pro Vision Hockey Academy for your gym rental needs. We aim to provide the best service possible, and we understand that plans can sometimes change. Please review our refund policy below for details on how we handle cancellations and refunds for the 50-minute Gym Rental session. 1. General Refund Policy Once the payment for the ice rental service has been processed and the session is confirmed, all sales are final. However, refunds may be issued under certain circumstances as outlined below. 2. Cancellation by Renter If the Renter decides to cancel the ice rental session, the following refund policy applies: Cancellation Notice: Cancellations must be received by the Provider at least 24 hours before the scheduled session time. The cancellation must be made in writing or via email to Bryan@provisionhockeyacademy.com Refund Amount: More than 24 hours before the session: Full refund, minus a processing fee of 10%. Less than 24 hours before the session: No refund, as the session is considered confirmed and reserved. No-Show: If the Renter does not show up at the scheduled session time, or is more than 10 minutes late, the session will be forfeited, and no refund will be issued. 3. Cancellation by Provider The Provider reserves the right to cancel or reschedule the ice rental session in the event of unforeseen circumstances or force majeure events (e.g., weather-related issues, equipment failure, or emergency situations). If the Provider needs to cancel the session: Full Refund: The Renter will receive a full refund of the rental fee if the session is canceled by the Provider. Rescheduling: The Renter will be offered the opportunity to reschedule the session at a mutually agreed-upon time at no additional charge, depending on availability. 4. Refund Processing Time Refunds will be processed to the original payment method used by the Renter. Please allow up to 5 business days for the refund to appear on your account after approval. 5. Partial Refunds If the Renter is unable to use the Gym Rental due to circumstances beyond their control (e.g., illness, emergency), partial refunds may be considered on a case-by-case basis. Documentation may be requested to support such claims. 6. No Refunds After Service Has Started No refunds will be issued once the Gym Rental has commenced. If the Renter is dissatisfied with the service provided during the session, the Provider will work with the Renter to address the issue, but no monetary refund will be granted after the session has started. 7. Refund Requests Due to Service Issues If the Renter believes that the Provider has failed to deliver rental as agreed (e.g., incorrect quantity, late delivery), the Renter must contact the Provider within 24 hours after the session has ended. The Provider will review the issue and, at its discretion, offer a resolution, which may include a partial refund or rescheduling. To initiate a refund request, please contact us directly via the following methods: Email: info@provisionhockeyacademy.com Phone: 8652422578 Website: www.provisionhockeyacademy.com Please include your original email, the reason for your refund request, and any relevant details or documentation (if applicable). By making a purchase for the 50-minute Gym Rental, the Renter acknowledges and agrees to the terms and conditions of this Refund Policy. By completing the online purchase, the Renter acknowledges and agrees to the terms and conditions set forth in this Gym Rental Agreement for 50-Minute Session and Liability Policy. This Refund Policy is effective as of date of purchase and may be updated from time to time.

2026 EP3

Academy Membership

Pro Vision Hockey Academy Membership Refund Policy By purchasing a Pro Vision Hockey Academy Membership, you acknowledge and agree to the following refund and cancellation terms: Membership Fees All membership payments are non-refundable once processed. Membership benefits, discounts, and access become active immediately upon enrollment. Monthly Memberships Monthly memberships may be canceled at any time prior to the next billing cycle. Cancellation will stop future billing, but no prorated refunds will be issued for the current billing period. Members will continue to have access to membership benefits through the end of the active billing cycle. Annual Memberships Annual memberships are non-refundable and non-transferable once purchased. No partial or prorated refunds will be issued for unused time, injuries, schedule conflicts, relocation, or changes in participation. Programs and Lesson Discounts Membership discounts applied toward private lessons, camps, clinics, sharpening services, or other academy offerings hold no cash value and cannot be retroactively applied to previous purchases. Facility and Schedule Changes Pro Vision Hockey Academy reserves the right to adjust schedules, instructors, ice times, programming formats, or membership benefits as needed throughout the year. These changes do not qualify for refunds. Suspension or Termination Memberships may be suspended or terminated without refund for: Unsafe behavior Abuse toward staff, coaches, officials, or participants Failure to follow facility policies Non-payment of membership fees Weather, Ice, or Mechanical Issues Temporary closures, maintenance issues, weather interruptions, or unforeseen facility circumstances do not qualify for refunds or credits. Billing Authorization By enrolling in a recurring membership, you authorize Pro Vision Hockey Academy to automatically process recurring payments using the payment method on file until canceled by the member. Questions Questions regarding memberships or cancellations may be directed to Pro Vision Hockey Academy administration prior to enrollment. Info@provisionhockeyacademy.com

Silver

Gold

Elite

Other